Policy
Return Policy
A clear return policy builds trust and keeps support simple for a DTC brand.
Return window
Unused items in original condition may be returned within 30 days of delivery. Outdoor products should be returned clean, dry, and in original packaging when possible.
Refunds
Refunds are issued to the original payment method after the returned item is inspected.
Exchanges
Exchanges can be handled through customer support or a future Shopify returns workflow.